In a shop with more than one printer, the drinks should not print in the kitchen and the food should not print at the bar. Printer categories are how the till decides where each item goes. Before you …

A kitchen printer prints the order for the kitchen the moment it is placed. A Bluetooth one needs no cable: you pair it with the till once, then add it in the POS as a kitchen printer. Before you star…

A kitchen ticket prints when the order is placed. If it never arrived, jammed, or was thrown away, you can print it again from the order. Before you start A printer is set up. Kitchen tickets go to t…

The drawer stays shut when it should open. Almost every cause is the printer, because that is what opens it. The drawer is opened by the printer The till does not have a wire to the drawer. It tells t…

A customer comes back for a receipt, or one tears on the way out of the printer. The till can print it again, and there are two ways in depending on whether it was the last sale or an older one. Befor…

After a card payment the Newland N950 can print two slips: the Loving Loyalty receipt, and a second one from the Poynt app that runs the terminal. The second one is the "extra" receipt. You …

I en butik med mere end én printer bør drikkevarerne ikke udskrives i køkkenet, og maden bør ikke udskrives i baren. Printerkategorier er, hvordan kassen bestemmer, hvor hver vare skal hen. Før du sta…

Open the group Shop → Settings → Receipt configuration. The settings sit in three groups: Printing, Email and download and Message. Switches save as soon as you change them. The message field shows S…

Nothing comes out. The till shows a message such as Failed to print receipt when it can tell something went wrong, but often it cannot - a printer out of paper can look exactly like one that worked. W…

Sometimes the drawer has to open when nothing is being sold - to give change for a note, to put a float in at the start of the day, or to check the drawer against the till. Before you start A cash dr…

A printer goes back to the supplier, a terminal moves to another counter, or a device was set up twice by mistake. In each case you want the till to stop offering it - without losing what it has alrea…

En køkkenbon udskrives, når ordren afgives. Hvis den aldrig ankom, satte sig fast eller blev smidt ud, kan du udskrive den igen fra ordren. Før du begynder En printer er sat op. Køkkenbonner går til …

The Sunmi T2s is a counter-top till that runs both the POS and the Softpay payment app on one device, so orders are placed and paid on the same screen. This guide sets one up. That makes it a standalo…

The Landi C20 Pro runs both the POS and the Softpay payment app on one device, so orders are placed and paid on the same screen. This guide sets one up. That makes it a standalone terminal. The C20 Pr…

The Sunmi V2s is a handheld that runs both the POS and the Viva Wallet payment app, so an order can be taken and paid for anywhere in the shop. This guide sets one up. That makes it a standalone termi…

The Sunmi P2 Pro is a handheld that runs both the POS and the Softpay payment app, so an order can be taken and paid for away from the counter. This guide sets one up. That makes it a standalone termi…

The Sunmi V2s is a handheld that runs both the POS and the Softpay payment app, so an order can be taken and paid for anywhere in the shop. This guide sets one up. That makes it a standalone terminal.…

The Sunmi P2 Pro is a handheld that runs both the POS and the Viva Wallet payment app, so an order can be taken and paid for away from the counter. This guide sets one up. That makes it a standalone t…

The Sunmi V3 Mix runs both the POS and the Softpay payment app on one device, so orders are placed and paid on the same screen. This guide sets one up. That makes it a standalone terminal. The V3 Mix …

The Newland N950 runs the Poynt payment app. Set up this way it is a customer-facing screen: it shows the customer their basket, the discounts applied and any QR code they need to scan, as well as tak…