The cash drawer will not open

The drawer stays shut when it should open. Almost every cause is the printer, because
that is what opens it.

The drawer is opened by the printer

The till does not have a wire to the drawer. It tells the receipt printer to send
a pulse, and the printer opens it. So a drawer problem is usually a printer problem,
and the fastest check is whether the printer prints at all.

If receipts are not printing either, fix that first - see The printer is not
printing.

Work down this list

The cash drawer setting on the printer

Open the menu, tap Receipt printers and tap the printer. Check Cash Drawer:
if it says None, set it to Generic and tap SAVE RECEIPT PRINTER.

Then tap Open Cash Drawer on the same screen. If the drawer opens, the hardware
and setting are fine.

Opening it without a sale

On the home screen, tap CASH, then Open Cash Drawer.

Cash drawer opened shows when it works. No printer available for cash drawer
means no printer is set up to open a drawer - check the setting above. See Open the
cash drawer without a sale.

If you have to open it by hand

Most drawers have a key, and many have a release lever underneath. Use it if you need
the money now - then find out why it did not open, because the fault will still be
there at the end of the day.

If money moves while the drawer is open by hand, record it - see Pay money out of
the drawer. An unrecorded movement is a discrepancy nobody can explain later.

If it still will not open