Devices and hardware

A kitchen printer prints the order for the kitchen the moment it is placed. A
Bluetooth one needs no cable: you pair it with the till once, then add it in the POS
as a kitchen printer.

The drawer stays shut when it should open. Almost every cause is the printer, because
that is what opens it.

Nothing comes out. The till shows a message such as Failed to print receipt when
it can tell something went wrong, but often it cannot - a printer out of paper can

A kitchen ticket prints when the order is placed. If it never arrived, jammed, or was
thrown away, you can print it again from the order.

Before you start

In a shop with more than one printer, the drinks should not print in the kitchen and
the food should not print at the bar. Printer categories are how the till decides

Terminals, printers, receipt rolls and other accessories are ordered from the Manager.
Orders are invoiced to your account. See Your plan and invoices.

If the till is hard to read across a counter, or the product names are being cut
short, the text size can be changed. It is a setting on the device, so each till
keeps its own.

A printer goes back to the supplier, a terminal moves to another counter, or a device
was set up twice by mistake. In each case you want the till to stop offering it -

A customer comes back for a receipt, or one tears on the way out of the printer. The
till can print it again, and there are two ways in depending on whether it was the

Every till, kiosk and card terminal your shop has used is listed here, with how many
licences you have and how many are in use. Look here when a device will not activate.