Receipt configuration

Open the group

Shop → Settings → Receipt configuration.

The settings sit in three groups: Printing, Email and download and
Message. Switches save as soon as you change them. The message field shows
Save once you change it.

Printing

Print receipt on acceptance

Prints a receipt the moment an order is accepted. Turn it on to print in the kitchen.

Print receipt on acceptance — customer orders only

Prints the moment an order a customer placed themselves is accepted - by QR code,
takeaway link or website.

Use this instead of the setting above if you only want customers' own orders
printed. The setting above already covers every order, including the ones a cashier
rings up, so turning both on prints twice for a customer's own order.

Print on refund

Prints a receipt whenever you refund a payment. With this off, your cashier is asked
first.

Print sold/cancelled items

Lists every item you sold and cancelled on the printed sales report summary.

Suppress receipt print prompt

Stops asking whether to print a receipt - neither your cashier nor your customer is
asked.

Email and download

Enable email receipts

Lets your cashiers send the customer receipt by email.

Message

Customer receipt message

A message of your own, printed at the foot of every customer receipt. Type it and
select Save.

If something goes wrong

What you see	What to do
Nothing prints	Check the printer first - see The printer is not printing
A customer's own order prints twice	Both acceptance settings are on; turn one off
Cashiers are asked about printing every time	Turn on Suppress receipt print prompt
Cashiers cannot email a receipt	Turn on Enable email receipts
Your message is not on the receipt	It prints at the foot of the customer receipt only