Loyalty programme settings

Last updated 14 Oct 2026

Open the group

Shop → Settings → Loyalty program.

Settings with Loyalty program outlined

The two switches save as soon as you change them.

Enable loyalty program

Run a loyalty program in your shop, so customers earn points on what they buy.

Enable loyalty program

Use tiered loyalty program

Split your loyalty program into three tiers - Gold, Silver and Bronze - instead of one for everyone.

Use tiered loyalty program

VIP cutoff (%)

The top share of your customers, by lifetime value, that you count as VIP. For
example, 10 makes your top 10% of customers VIPs.

It shows as a row of twenty dots, one for each 5% of your customers, most valuable on
the left, with the VIP share in brass. Click a dot to set the share in 5% steps, or use the
minus and plus buttons beside the number to change it by 1%. Then select Save.

VIP cutoff (%)

If something goes wrong

What you see What it means What to do
Customers have no Gold, Silver or Bronze tier Tiers are not switched on Turn on Use tiered loyalty program
Customers earn nothing The programme is off Turn on Enable loyalty program
Too many customers count as VIP The cutoff is too high Lower VIP cutoff (%)