Customer communications

Last updated 14 Oct 2026

Open the group

Shop → Settings → Customer communications.

Settings with Customer communications outlined

The settings sit in two groups, Order messages and Balance. Switches and
choices save as soon as you change them.

Under Order messages. Let your cashiers send a text message confirming an order as soon as it is placed.

Text the customer when an order is placed

Let your cashiers send a text message the moment an order is marked ready.

Text the customer when an order is ready

Under Balance. How many text messages you have left. You do not set this - it goes
down as messages are sent and up when more are bought.

Text messages left

How many text messages to buy automatically once fewer than ten are left. Pick
500 or 1000.

Automatic text message top-up

What you see	What it means	What to do
Customers are not getting texts	The switch may be off, or no messages are left	Check both here
The balance keeps running down fast	Two messages per order, if both settings are on	Turn one off, or pick the larger top-up
A cashier cannot send a text	The setting for that moment is off	Turn on the switch for placed, ready, or both

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