Set up a Sunmi V2s (Softpay)

The Sunmi V2s is a handheld that runs both the POS and the Softpay payment app, so
an order can be taken and paid for anywhere in the shop. This guide sets one up.

That makes it a standalone terminal. The V2s can also be used as an external,
customer-facing terminal alongside a separate till — if that is what you are
building, read Which terminal setup do you need? first, because the answer in step
2 changes.

Before you start

• The V2s is switched on, connected to Wi-Fi, and the Softpay app is installed and activated on it.
• Do this on the V2s itself — this is the device that will take the orders.

1. Open the payment terminals list

On the V2s, open the menu at the top left and choose Payment terminals. The list shows every terminal
already known to this shop, with its provider, ID and model under the name.

Tap New payment terminal. If the POS first shows Choose provider, tap
Softpay, then tap Continue.

2. Choose the setup

The POS asks where the Softpay app is installed. On a V2s it is installed on
this device — the same one you are tapping on.

Tap Yes, installed here, then tap Continue.

Answering No, installed on another device tells the POS to send payments to a
separate terminal. The checkout will then wait for a device that does not exist.

3. Choose the Sunmi V2s

Tap Sunmi V2s, then tap Continue.

4. Decide whether to print on the device

The V2s has a built-in receipt printer. To print customer receipts on the handheld
itself, tap Yes, use built-in receipt printer. To print them on a separate
receipt printer, tap No.

Tap Continue.

The V2s is not asked about a cash drawer — it is a handheld, and the POS does not
offer a drawer for it. If your shop takes cash, the drawer belongs to a counter
till set up separately.

5. Name the device

Give the device a name your staff will recognise, such as Handheld 1 or Terrace.
With more than one device, the name is how they are told apart in reports and in the
terminal list.

Tap Continue. When it worked, the POS shows Payment terminal created
successfully! and takes you back to the terminal list.

6. Finish setup on the device

7. Check it works

1. Ring up a test item and choose Card.
2. Complete the payment with a real card, then refund it from the order.
3. Check the receipt printed where you expect it to.

A payment is only complete when the POS shows it as Settled. If it stops at any
other status, the customer may not have been charged.

Check the printer prints

You do not need a sale to test the printer. Open the menu at the top left and choose Receipt
printers, tap the printer, then tap PRINT TEST RECEIPT.

The same screen tells you two more things worth knowing before the first busy
service. Last printed says whether this printer has ever produced anything — a
printer reading Never after a test print has not received it. The Kitchen
printer switch, when on, makes this printer print kitchen orders only.

If something goes wrong

What you see	What it means	What to do
The checkout waits for a terminal that never responds	The POS was told the payment app is on another device	Remove the terminal and redo step 2, answering Yes, installed here
Receipts do not print	The printer answer in step 4	Redo step 4
Softpay shows an activation or quarantine error	The device is not activated with the payment provider	Do not set it up again; contact support