Let customers book online

Last updated 14 Oct 2026

For any shop that takes bookings: a restaurant booking tables, or a service
booking appointments with a member of staff.

Everything here is in Shop → Settings → Booking configuration. A switch saves the
moment you flip it; a text or number field saves when you press Enter or click its
Save.

1. Choose what customers book

Type decides what they book: a Table or a member of Staff. The rest of
that group sets what is offered: slot length and interval, how many bookings run at
once, lead time, buffers and the cancellation window. See Booking configuration.

Then make sure there is something to book:

Type Set on
Table Each table. See Set up tables and the floor plan
Staff Each person. See Make a staff member bookable

2. Decide whether bookings confirm themselves

Auto-confirm bookings confirms a booking automatically, after payment where a
deposit applies. Leave it off and each booking waits for someone to confirm it.

3. Take a deposit, if you want one

Open the PAYMENT group. Standard deposit amount is what guests pay up front
when they book. Leave it at 0 to take no deposit.

The payment and customer settings

4. Set the terms and the phone number

Setting What it is
Terms and Conditions What guests accept before a booking is confirmed
Phone The number guests call about their booking

5. Share the booking link

Open the CUSTOMER group. Link is the web address your guests use to book
with your shop.

The booking link setting

Put it wherever customers look for you: your website, your social profiles, your
Google listing, your email signature. Open it yourself once to check that times are
offered.

If something goes wrong

What you see What to do
Guests cannot find how to book Share the Link; it is not published for you
Bookings arrive unconfirmed Turn on Auto-confirm bookings, or confirm them yourself
No times are offered online Check there are bookable tables or staff, then slot interval, parallel bookings and minimum lead time
Guests book too close to the time Raise Minimum lead time
Guests cancel too late Shorten the cancellation window
No deposit is taken Standard deposit amount is 0