Text customers when their order is ready

A customer waiting for takeaway wants one message: it is ready. Order texts are sent
by journeys in the manager app. A journey starts when the order changes status and
sends the customer an SMS from a template you write once.

Before you start

• Journeys are part of the Customer marketing plan.
• The order needs a customer with a mobile number on it. An order rung up as
  Anonymous has nobody to text. See Add a customer to an order.

1. Write the message

Create an SMS template with the text the customer gets, for example Your order
from us is ready to collect. See Write and edit messages.

2. Start a new journey

In the sidebar, open Grow and then Journeys, and click Create new journey.
Give it a name, for example Text when the order is ready.

A journey for order texts is three boxes: the trigger, one message step and End.

3. Set the trigger and the message

1. Click the trigger box and pick the Trigger event:

   Trigger event	The customer is texted when
   Order ready	The till marks the order ready
   Order accepted	The shop accepts the order
   Order out for delivery	A delivery order leaves the shop

   

2. Click ＋ Add step, choose Send SMS and pick your template. Change
   swaps it for another one.

   

The trigger cannot be changed once the journey is saved. For a second kind of text,
for example on accepted as well as ready, make a second journey.

4. Save and start it

Click Save, then check the journey on the Journeys list. If it shows
Inactive, click Start. From then on every order that reaches that status
sends the text by itself.

If something goes wrong