Order management configuration

Open the group

Shop → Settings → Order management.

The settings sit in five groups: General, Eat In, Takeaway, Delivery
and Waiter service. Switches, choices and drop-downs save as soon as you change
them. A field you type in, such as a VAT rate, shows Save once you change it.

General

Settings for every order, whatever its type.

Accepting orders

Your shop is taking orders from customers. Turn it off when you are too busy to keep up.

Default order type - customer

The order type your customers start on when they open a new order: Takeaway, Eat In or Delivery.

Default order type - cashier

The order type your cashiers start on when they open a new order: Takeaway, Eat In or Delivery.

Default payment method

The payment method your cashiers start on when they take a payment, such as Cash
or Payment terminal.

Waiting time (mins)

How long an order usually takes you to complete. Customers see this as their wait,
and it sets the earliest pickup time they can choose online.

Allow future pickup

Let customers choose a later pickup time, up to the hour your shop closes.

Force table number selection

Require a table number on every eat-in order, from your cashiers and your customers alike.

Display order status

Show customers how far along their order is - submitted, accepted, ready - on the order summary.

Display item ratings

Shows customers the ratings your items have been given, in the Loving Loyalty app.

Enable voucher payment

Let your cashiers take payment from a prepaid voucher.

Trainee mode

Lets new staff practise on the till: orders they ring up are left out of your sales reports.

Print receipt on payment

Print a receipt the moment a payment goes through. With this off, the customer is asked first.

Eat In

Turn on Enable eat-in first; the rest of this group only matters once it is on.

Enable eat-in

Let your cashiers and your customers place eat-in orders.

Auto-accept eat-in orders

Accept eat-in orders as soon as a customer submits them, without a cashier confirming.

Auto-close paid orders

Close eat-in orders that are paid in full, so they leave your list of open orders.

Auto-hide ready orders

Drop eat-in orders from your list of active orders once they are marked ready.

Cash payments

Let customers choose to pay cash for an eat-in order in the Loving Loyalty app.

Payment terminal payments

Let customers choose to pay for an eat-in order later, on your payment terminal.

In-app payments

Let customers pay for an eat-in order in the Loving Loyalty app.

Force payment before ordering

Make customers pay for an eat-in order in the Loving Loyalty app before it reaches you.

Immediate payment

Take payment as your cashier creates an eat-in order, rather than at the end of the meal.

Prompt for tip

Ask customers to add a tip when they pay for an eat-in order in the Loving Loyalty app.

Eat-in VAT rate

The VAT percentage charged on eat-in orders. Leave empty to use the standard VAT rate.
Type the number and select Save.

Takeaway

Enable takeaway

Let your cashiers and your customers place takeaway orders.

Auto-accept takeaway orders

Accept takeaway orders as soon as a customer submits them, without a cashier confirming.

The Takeaway group also has its own copy of these eat-in settings, for takeaway
orders only: Auto-close paid orders, Cash payments, Payment terminal
payments, In-app payments, Force payment before ordering, Immediate
payment and Prompt for tip. Each works the same way as its eat-in version, so
takeaway can behave differently from eat-in.

Takeaway VAT rate

The VAT percentage charged on takeaway orders. Leave empty to use the standard VAT rate.

Delivery

Enable delivery

Let your cashiers and your customers place delivery orders.

Delivery VAT rate

The VAT percentage charged on delivery orders. Leave empty to use the standard VAT rate.

Waiter service

Enable call waiter

Let your customers call a waiter to their table from the Loving Loyalty app.

Call waiter interval (seconds)

How long to wait before reminding your waiter that a table is still calling. Type
the number of seconds and select Save. It only matters while Enable call
waiter is on.

If something goes wrong

What you see	What it means	What to do
Customers cannot place orders	Accepting orders may be off, or that order type is not enabled	Check Accepting orders first, then Enable eat-in, Enable takeaway or Enable delivery
Orders arrive with the wrong type	The default order type is wrong	There are two - check Default order type - customer or - cashier
Staff always change the payment method	The default does not match how the shop is paid	Change the default