Take a MobilePay payment

Last updated 14 Oct 2026

Before you start - the order is in the basket.

In Norway the app is called Vipps. The steps are the same.

1. Choose MOBILEPAY

The payment buttons with MOBILEPAY outlined

MobilePay selected

Tap MOBILEPAY, then PLACE ORDER.

2. Ask the customer to scan the code

The QR code appears on the till and on the customer-facing display. The customer
scans it and pays in the MobilePay app.

The MobilePay QR code on the till

CANCEL stops the payment request.

The code in the picture is a placeholder. A real one is a live payment request -
do not photograph or share one.

3. Wait for Settled

The payment shows as Pending until the customer finishes, then Settled. Only
Settled means paid.

While it waits, the till shows Checking payment with a Dismiss button.
Dismiss only hides the notice; it does not cancel the payment.

If something goes wrong

What you see What to do
The payment stays Pending Wait. If the customer cannot pay, tap Dismiss, check the order's payments, then take payment another way
The customer says they paid, the till disagrees Check the order's payments before charging again — see A card payment failed
No QR appears Open the order, tap PAY and choose MOBILEPAY
The code will not scan Offer the customer-facing display; check they are using MobilePay, or Vipps in Norway
You need to abandon it Tap CANCEL on the QR screen, then cancel the order if nothing was taken