Pay with a voucher

A voucher is prepaid value a customer spends with you. A gift card is the same
thing - the app calls them vouchers throughout.

A customer paying with a voucher or gift card has a code. The till takes the code,
checks what is left on it, and puts that towards the order.

Before you start

• The order is built and ready to pay. See Take an order and get paid.
• The customer has the voucher code to hand: printed on the voucher, or in the email or message they were sent.

1. Open the other payment methods

Vouchers are not among the payment buttons on the basket. Tap MORE.

2. Choose voucher

MORE opens a short menu with the rest of the methods. Tap Voucher.

3. Place the order

Tap PLACE ORDER. Nothing is taken from the voucher yet - the till asks for the
code next.

4. Enter the voucher code

A keypad titled Voucher code opens. Type the code, then tap CONTINUE.

Voucher codes are numbers only. Type the number printed on the voucher.

5. Confirm the payment

The till checks the voucher and tells you what will be left on it, for example
The amount remaining on the voucher after payment will be DKK 4.00. Tap YES.

The order is paid: it moves from PAY to CLOSE in the orders list, and opening
it shows a payment of type Voucher. Whatever is left stays on the voucher for
next time.

If the voucher does not cover the bill

The till says so, names the shortfall and asks if you still want to use the voucher.
Tap YES. The voucher pays what it holds, and you take the rest by another payment
method. See Split a payment across methods.

Paying an order that is already in the orders list works the same way, but the
keypad is titled Enter voucher code and the button reads APPLY VOUCHER.

If something goes wrong

What you see	What it means	What to do
Voucher is not in the menu	The shop is not set up to take vouchers	A manager turns voucher payments on in the manager app
Invalid voucher code	The code is mistyped, or the voucher belongs to another shop	Type it again, or check it in Vouchers
No remaining money on voucher	The voucher is used up	Take payment another way
The gift card is cancelled or expired	The voucher can no longer be spent	Take payment another way