Add a product

Last updated 27 Oct 2026

Before you start: the catalogue needs at least one section to put the product in.
See Create and order sections.

1. Open a new item

Open Shop → Product catalogs → Items Library and click + New item.

The new item form

2. Fill in Basic info

Type the item's name at the top, where it says New item. Then fill in the
Basic info tab:

Field Notes
Item number Required. Your own reference
Description Optional. Shown to customers
Status Required. Active to sell it
Colour Optional. Left unset, the till picks its own
Add to inventory Turn on to track stock. See Track stock levels
Show to customers On by default. Turn off to sell it on the till only: it is hidden from Online ordering, the Loving Loyalty app and your website. Vouchers, variable-price items and all-you-can-eat passes are always till-only

Upload image only works once the item is saved.

3. Put it in a section

Under Section assignments, tick the sections it should appear in, per catalogue. A
new item needs at least one; without it, saving shows Choose at least one section for
this item.

4. Set the price

On the Price tab, enter the Price and the VAT rate; both are required. Add
the Cost if you track margin.

Also on that tab:

  • Variable price: the till asks for the price at the time of sale, and Price
    is no longer needed. See Sell an item at a variable price.
  • Different price by order type: separate prices for eat-in and takeaway. It only
    shows for takeaway and eat-in shops, and not on a variable-price item.
  • Different VAT by order type. See Sell items at a different VAT rate.

5. Finish the other tabs if you need them

Tab For
Measure Sold by weight or metered quantity. See Sell an item by weight or measure
Add-ons Choices the customer makes. See Set up add-ons and options
Receipts Which printer categories it belongs to. See Send items to the right printer
All you can eat The item grants access to included items

6. Save

Click Save. A message confirms <name> created and the item stays open, so you
can now upload an image. If something required is missing, the form jumps to that tab
and lists what to fill in.

If something goes wrong

What you see What to do
Please fill in: ... Fill in the fields it names
Choose at least one section for this item Tick a section under Section assignments
The item is not on the till Check its status is Active and it is in a section
It is in the wrong catalogue Section assignments are listed per catalogue; tick the right one
No kitchen ticket for it Give it a printer category on the Receipts tab
It is not counted in stock Turn on Add to inventory
Customers can't find it online Turn on Show to customers. Vouchers, variable-price items and all-you-can-eat passes never show online