Update your cashier profile

Last updated 14 Oct 2026

Profile holds the details of the account this till is signed in with: the name,
how it signs in, and the language the till uses. It is not the cashier who took over
the till with a PIN.

Open it

Open the menu and choose Profile. Opening it empties the basket, so finish or park
the order you are on first.

The cashier profile

Field Notes
First name and Last name Both required
Email Changed with its own Change button
Mobile phone Also changed with Change
Gender and Date of birth Optional
Language The language the till uses

Tap Save when you have finished. The till shows Profile saved successfully.

Email and phone are changed separately

Both have their own Change button rather than being ordinary fields, because both
are ways of signing in. Tapping Change sends a verification code to the new address or
number, and you type it in to confirm. Change the address and that is what you sign
in with from then on, so make sure it is one you can open.

Language follows the account, not the cashier

The language changes as soon as you save, and it is stored on the account this till is
signed in with. Every cashier on this till sees it, whoever took over with their PIN.
It does not change what customers see.

A customer-facing terminal signs in with its own account. A terminal showing the
wrong language has that language set on its own profile.

Your profile is not your staff record

Two different things, easy to confuse:

Your profile Your staff record
The till account's name, sign-in and language Your roles, PIN and category at this shop
Changed here, on the till Changed in the manager app, by a manager

If you need a different role or a new PIN, that is the staff record - see Change
what a staff member can do.

If something goes wrong

What you see What it means What to do
Enter first name or Enter last name A required name is empty Fill it in and tap Save again
The till is still in the old language The change was not saved Pick the language again and tap Save
You cannot sign in after changing your email The old address no longer works Use the forgotten-password route on the new address - see Reset a forgotten POS password
Your name is wrong on old orders Orders keep who took them That is the record; it is not rewritten