Reset a forgotten manager password

Reset it from the Manager's own sign-in page. This is the password for signing in to
the Manager, not a cashier's PIN.

1. Select Forgot password?

On the sign-in page, select Forgot password? under the form.

The sign-in page with Forgot password? outlined

2. Enter your email address

Reset password opens. Type the email address your account uses and select
Send code. A verification code is sent to that address, not a link.

The Reset password panel asking for an email address

3. Enter the code

The dialog shows We sent a verification code to with your address, and six boxes
for the code.

The six-digit code entry, with Resend code

Type the code. Verify stays greyed out until all six digits are in. If the code
does not arrive, check your spam folder, then select Resend code.

4. Choose a new password

Type it in New password and again in Confirm new password. It must be at least
8 characters. Select Save password.

You are signed in and asked to choose your shop.

If something goes wrong

What you see What it means What to do
No account found for this email address The account uses a different address Confirm the address with whoever set the account up
No code arrives It went to spam, or it is delayed Check the spam folder, then select Resend code
Passwords do not match The two boxes differ Type the same password in both
Access denied. This portal is for managers only. Your account has no manager role Ask a manager to give you the Manager role
A cashier cannot sign in to the till That is a till sign-in, not the Manager See Reset a forgotten POS password