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Help Center › Customers and marketing

Customers and marketing

13 articles

Customer details, notifications, discount codes and campaigns.

Customers and marketing

Find a customer

The Customers page lists everyone enrolled in your loyalty programme, with what
each is worth and how recently they visited. It is where you look someone up, and

Customers and marketing

Build an automated journey

A journey sends messages by itself, triggered by something a customer does. A
welcome after a first visit, a nudge after a month away: set it up once, then it runs.

Customers and marketing

Why a campaign did not apply

A code that a customer swears is valid, refused at the till, is one of the more
awkward moments in a shop. There are a limited number of reasons, and most of them

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