Registering A New Place In The Loving Loyalty Portal (Nexi Norway)

This guide provides a walkthrough for Nexi Norway sales staff onboarding a new merchant and setting up their service requirements in the Loving Loyalty system. Follow these steps to correctly input business details, select specific payment hardware, and finalize the merchant contract activation process.

Access the Application

1. Navigate to https://lovingloyalty.com/onboard and type your Nexi email address and your password (you will be sent this separately when you are onboarded)

2. Click "Log in". You will now see a list of all the places you have onboarded

Create the Place

3. Click "Add place"

4. Click "Create new merchant". Note that if a merchant has multiple shops, the merchant must only be created once.

Create the Merchant

5. Click the "Organisasjonsnummer" field and fill in the Norwegian organisasjonsnummer of the merchant

6. Click "Look up" to validate the number and fetch their official address details

7. Enter the primary contact's first name, last name, and email address

8. Enter the contact's mobile phone, and select their preferred language

9. Click "Save"

10. In the "Summary of sales discussions" field, enter a summary of the sales discussion that was conducted with the customer, including preferences, special considerations, etc.

Configure Place Details

11. Select the appropriate merchant category code for the place

12. Click "Shop info"

13. Enter the shop's name. Note that this may be different from the merchant name

14. Select the appropriate setup type, either "Takeaway", "Eat In", or "Service"

15. Enter the first few letters of the shop's address and select the appropriate search result

16. Click "Subscriptions"

17. Click "Add new subscription"

18. Select the appropriate subscription from the drop-down list

19. Click "Create subscription"

20. Click "Save"

Activate and Onboard

21. After reviewing the information you have entered, click "Activate"

22. Click "Activate"

23. Once the merchant has signed the agreement, click "Mark contract as signed"

24. Click "Mark contract as signed"

25. If the merchant has a subscription for a device, click the Requests tab to see the list of hardware requests

26. The hardware requests are displayed